Our telephone and field based teams have a huge amount of experience in supporting insurance brokers, and other intermediaries, and are responsible for delivering exceptionally high levels of service. Brief backgrounds on our senior compliance personnel are set out below.
Jill has worked in financial services (insurance, pensions, investments and mortgages) for over 20 years, gaining and maintaining a detailed knowledge of the compliance issues affecting general insurance intermediaries.
As one of our most senior compliance professionals at UKGI, Jill is responsible for the delivery of all aspects of the compliance field consultancy service.
Nikki has worked in the GI market for over 22 years, starting her career as a commercial insurance underwriter before later specialising in the field of compliance. Nikki has a vast array of experience as a compliance professional including in-house roles and also work as an external consultant.
Nikki leads the senior management team and is responsible for strategy and operations.
With over 30 years experience in the GI market, Rick started his career as a director of an insurance brokerage becoming actively involved in regulatory compliance with the advent of GISC. Through experience and many years of study, he was elected a Fellow of the Chartered Insurance Institute in 2010.
Rick is an experienced and regular presenter at UKGI regional training workshops and is heavily involved in the design and delivery of training for a number of external clients and internal staff.
Casey has worked within financial services since 2001 with 6 of those years in compliance. She started her career as a mortgage adviser, before moving into a compliance supervisor role working closely with over 40 Appointed Representative firms in the mortgage and protection arena.
Casey is an expert in regulatory compliance training and has vast experience of implementing compliant processes and procedures to support business strategy and growth.
Chris has over 34 years experience of working within financial services (insurance, pensions, investments and mortgages). Starting her career as Financial Adviser, Chris then moved into a compliance role as a compliance file reviewer and progressing into the role of Compliance Consultant – undertaking compliance audit visits on financial services firms.
Chris is an expert in supporting firms as they prepare for changes due to new and emerging regulatory requirements.
With over 25 years' experience in the GI market, working for a wide range of businesses from brokerages to MGAs, Janet is a very knowledgable member of the UKGI team.
She joined us in 2013 as a senior compliance consultant with responsibility for managing relationships and the delivery of compliance consultancy services to over 50 member firms. As well as auditing and general compliance support she provides training to individual firms and is part of the presentation and delivery team for our CII accredited compliance training workshops.
Helen has worked in the general insurance sector for over 12 years and has extensive experience of both insurance and consumer credit compliance. She has in-depth technical knowledge and leads the content and development of our online manual, our regulatory updates to member firms and both writes and presents at our CII accredited compliance workshops. Helen provides technical advice to clients and is an experienced reviewer of financial promotions, as well as customer communications and documentation.
Alastair has over 30 years experience within the financial services industry. Starting his career as a financial adviser he made the move to regulatory compliance pre FSA and has held a number of roles gaining a wealth of experience in analysis of regulatory requirements, new system design and implementation, and operational compliance.
A specialist in FCA Rules and Guidance affecting the UK General Insurance Broker population, Alastair focuses on ICOBS, SYSC, PERG, SUP, CASS, TCF best practice and customer centricity, Information Security and Financial Promotions.
With nearly 40 years background in the GI sector, Russell has experience in a number of roles from customer support and training to regulatory compliance. As a compliance and technical consultant Russell assists firms with regulatory compliance queries and applying working knowledge in areas such as rules and guidance in SYSC, FIT, PRIN, ICOBS, CASS and TC.
He is particularly knowledgeable in the FCA application process, client money and passporting into EEA member states.